What is VoIP?
Simply put, VoIP uses a company’s existing internet connection to transmit voice calls. When it was first introduced, this solution seemed like a dangerous choice, as it completely relies on the quality of the internet connection to guarantee stable calls.
Nowadays, the speed of most broadband is fast enough to negate any problems around call quality. VoIP telephony is a simpler option than it sounds, requiring a lot less hardware than legacy systems.
It is delivered by Over the top (OTT) applications to which new features are added regularly, it gives your business more flexibility and it can be used on a variety of devices – from desk phones to mobiles, tablets, and computers.
What about my Special Services?
The migration will also impact services like security and fire alarms, telecare devices, retail payment terminals and equipment for monitoring and controlling networks.
These rely on some features of the PSTN that are not fully replicated in VoIP-based platforms and could have implications for both domestic and business customers, as well as public sector users. Here is some useful additional information regarding these aspects...