The Federation of Communication Services - FCS - is the UK Trade Association for the communications services industry representing businesses delivering products and services to customers by radio, mobile, fixed and IP telephony.
The Communications Ombudsman is approved by Ofcom (the UK communications regulator) - to independently handle disputes between consumers and communications providers who are signed up to their scheme. Their job is to investigate and adjudicate complaints fairly by listening to both sides of the story and examine at the facts.
Ofcom - Office of Communications are an independent organisation which regulates the UK’s broadcasting, telecommunications and wireless communications sectors. They also set and enforce rules on fair competition between companies in these industries.