The UK’s phone network is changing ! Copper wires carrying analogue voice signals since Alexander Graham Bell discovered telephony in 1876 are now changing. Because it's been around for a long time, the UK telephone network is no longer as efficient as it could be.  Replacement parts are harder to come by and, to be honest its not as reliable as we all want it to be. This is why Openreach are retiring the existing phone network at the end of 2025.

By this point everyone in the UK will have been upgraded to a digital phone line, providing us with a greener, faster, and more reliable service. This means landline voice calls will soon be transmitted digitally - in the same way your broadband works. By creating a 21st century digital network this will enable the UK to stay competitive on the global stage too.

To enable this change, we’ll need everyone in the UK from big organisations, to small local businesses, data hungry families, to elderly relatives using their landline as a lifeline to answer the call and get ready for the upgrade to digital phone lines.

 

Q. Why Do I Need To Change My Current Telephone System ?

A. In short, traditional phone lines as we know it are disappearing and everything is going digital. Openreach are carrying out their biggest upgrade to the network, by connecting all homes and businesses directly to their local exchange, using a single fibre cable (Fibre to the premises).This means faster speeds and fewer faults. Openreach are rolling this out Town by Town and City by City. Once Openreach have
rolled out Full Fibre into an area, they will turn off the old copper network.

 

Q. I Am Not Prepared ! Should I be Worried ?

A. No, don't panic. LCC have been working behind the scenes to make sure their clients have the right products and right services available and ready at the right time ? We have you covered !

 

Q. Can I Keep My Current Line Number ?

A. Yes, LCC will arrange for you current number to be ported to one of our new phone systems.

 

Q. How Long Will It Take to Set Up My New System ?

This all depends on your current. setup. The standard lead time for a new broadband installation and number port is 10 working days.
Depending on whether you are using LCC Horizon or PLCC Phoneline+ activation can be instantaneous to possibly 3 days. LCC will however ensure you have continuity of service during transition keeping your business in business.

 

Q. What Happens if My Broadband Drops ?

A. If you experience a fault on your broadband, your calls can be diverted to an alternate number via your online portal. If you are unable to access this LCC support can activate the diversion for you. We will then carry out diagnostics on your service to resolve your fault.

 

Q. What Happens to My Existing Business Equipment That Uses The Current Phoneline ?

A. We recommend that you contact your current suppliers of your credit card machine, fax machine, alarm and EPOS Systems to discuss
how the changes will effect your systems. Your suppliers will be aware of the Openreach copper switch off and will have procedures in place to help you.

 

Q. Can I Make A Phone Call the Same Time As Using The Internet ?

A. Yes, you are able to use your broadband service for data and voice usage concurrently.

 

Q. What Happens If I Have A Power Cut ?

A. LCC can assist by placing a call divert to a mobile number so no calls are missed. It is also possible to get a backup power supply to cover your business in these situations, LCC can advise on this too.